Terms of Service

Last updated: 2 September 2026

1. General Information

This website, available at fastlinevip.com, is operated by Liberty Global Solutions LTD, a company registered in Cyprus under registration number HE454559, with its registered office at Efesou 9, 5280 Paralimni, Famagusta, Cyprus and VAT number CY60174017M. “Fast Line VIP”, “we”, “us”, and “our” refer to Liberty Global Solutions LTD.

2. Definitions

• User: any person who accesses or uses the website.
• Service: priority access to airport security or passport control (“Fast Track”).
• Order: a valid and completed request for the Service.

3. Purpose and Acceptance

These Terms govern use of the website and purchase of the Services. By using the website or completing an Order, you agree to these Terms.

4. Ordering Process

The User must provide the requested information and complete checkout. After confirmation, the Fast Track pass or QR code and instructions will be sent by email and, where available, shown in the dashboard.

5. Conditions of Use

The User is responsible for complete and accurate passenger, airport, flight, and date information. The Service is valid only for the details specified in the Order confirmation.

Services and subscriptions are for private, personal, and family use. Resale, redistribution, or commercial use by agencies, intermediaries, or other businesses is prohibited.

5.1 Dashboard and Account Holder

The account holder must travel on every reservation generated through their dashboard. Passes may cover accompanying family members travelling with the holder on the same journey. We may invalidate passes or suspend an account where we reasonably suspect resale, fraud, abnormal use, or use on behalf of unrelated third parties.

6. Pricing, Trial, and Billing

Prices and applicable taxes are displayed before checkout. If a purchase includes a free trial followed by a paid subscription, its duration, renewal price, billing frequency, and cancellation method are shown at checkout. Unless cancelled before the trial ends, the subscription renews automatically as disclosed.

7. Right of Withdrawal

Fast Track Services are travel-related services provided for a specific date. The statutory withdrawal right may therefore not apply under Article 16(l) of Directive 2011/83/EU and corresponding national law.

Once a pass or QR code has been generated and delivered, the Service is considered supplied. If we cannot provide it for a reason attributable to us, we will offer an appropriate remedy, which may include rescheduling or a refund.

8. Cancellation Policy

8.1 Subscription Cancellation

The User may cancel an Unlimited Plan subscription through the dashboard or by contacting support@fastlinevip.com. Cancellation prevents future renewals. Unless otherwise stated at checkout, amounts already charged are non-refundable and access remains available until the end of the paid period.

8.2 Cancellation During a Free Trial

If the User cancels during the free trial, the trial and access may end immediately and no paid renewal will take place.

8.3 Dated Fast Track Services

Once a Fast Track pass or QR code has been delivered by email or made available in the dashboard, the dated Service cannot be cancelled or refunded except where a proven technical error attributable solely to us prevents its use.

9. Refund Policy

Refunds may be issued where we cannot provide the Service for a reason attributable to us or a proven technical error prevents delivery. Refunds are not normally issued for:

• Late arrival, missed flight, or no-show.
• Incorrect information entered by the User.
• Incompatibility with airline or airport rules.
• Airport decisions or events outside our reasonable control.
• Misuse, resale, fraud, or breach of these Terms.
• A subscription billing period that has already begun.

10. Our Role and Liability

Fast Line VIP arranges and facilitates priority airport access. Airports and fulfilment partners control local security, immigration, and operational procedures. We do not guarantee a particular waiting time or treatment by airport staff.

Nothing excludes liability that cannot legally be excluded. To the fullest extent permitted by law, our liability connected with an Order is limited to the amount paid for that Order. We are not liable for indirect loss or events outside our reasonable control.

11. Customer Support

Questions may be sent to support@fastlinevip.com.

12. Complaints

An unresolved problem may be submitted by email. We will assess each case based on the Order details and applicable consumer law.

13. Changes to These Terms

We may update these Terms to reflect changes in law or our Services. The version applicable to an Order is the version presented when it is placed.

14. Data Protection

We process personal data under the GDPR and applicable law. Please read our Privacy Policy.

15. Suspension or Cancellation

We may refuse, suspend, or cancel a Service or account where we reasonably suspect fraud, resale, misuse, abnormal activity, or a material breach. We may also cancel if an airport or partner discontinues or cannot fulfil the Service. Where the pass has not been delivered, we will offer an appropriate remedy as required by law.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Cyprus and applicable European Union law. Consumers retain any mandatory rights and jurisdiction protections available under the laws of their country of residence.

17. Legal Contact

Liberty Global Solutions LTD
Registration number: HE454559
Efesou 9
5280 Paralimni, Famagusta
Cyprus
VAT number: CY60174017M
Email: support@fastlinevip.com